Complete IT Management from Silicon mitigates risk, builds resilience, and makes your team happy.
Here are the elements:
Service Desk
We deliver unlimited and awesome Service Desk support for your people, cloud environments, hardware and networks. Our team can be reached by phone, by our unique Teams support chat agent, or email. Choose between standard business hours, or 24/7 support. We're New Zealand based, and fully local. We'll get to know your business, people, and processes for streamlined and efficient support.
We embrace AI-augmented support, but we'll never take away from the human element at the frontlines of our Service Desk. Our goal is simple: Make your users' feel happy.
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System Security
We don’t just talk security—we live it. Our defense-in-depth approach to our solution stack means your assets, information, and cloud environments are protected at every layer. From smart endpoint protection with SentinelOne to zero trust controls powered by Threatlocker, we make sure every user, device, and app earns its access—no assumptions, no shortcuts. Add in real-time network monitoring, automated vulnerability scanning, and 24/7 SOC capabilities, and you’ve got a security posture that’s built to protect across all possible threat vectors.
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User Security
Your people are your biggest asset - and sometimes your biggest risk. We work hard to build your team into cyber-savvy champions who know how to spot trouble and apply best practices. Our Security Awareness Training is sharp, relevant and refreshingly non-boring. Our password management tool is secure, and simple to use. Phishing simulations run quarterly to keep everyone on their toes and our reporting helps target training where i's needed most. Add in dark-web credential monitoring, email security and Microsoft 365 Cloud security and you've got a human-first security layer that's proactive, not punitive.
Back up
We'll protect your physical, virtual and SaaS platforms with one unified solution. Intelligent business continuity from Silicon covers all of your backup and disaster recovery needs. If the worst happens, we'll get you back up and running fast - with minimal disruption to your business. Cloud backup for Microsoft 365 and Google Workspace protects your email, data and even chat. Meet business continuity, compliance and security requirements beyond limited native recovery capabilities. Put simply, Intelligent Business Continuity from Silicon makes your business resilient.
Audit & Compliance
Navigating compliance doesn’t have to be complex—or costly. As a certified SMB1001 partner, Silicon delivers audit and compliance solutions tailored for small and mid-sized businesses. SMB1001 is a globally recognised, tiered cybersecurity standard designed to help organisations build resilience, reduce risk, and unlock trust with partners and insurers. We guide you through gap assessments, remediation, and certification. Whether you're starting at Bronze or aiming for Gold, we make compliance achievable, scalable, and strategic—so you can focus on growth, not red tape.
Alignment
Staying aligned with best-practice technology standards isn’t a one-time fix—it’s a continuous journey. Silicon’s Technology Alignment model helps you stay on track with structured quarterly reviews, strategic planning sessions, and real-time reporting. We benchmark your current environment against evolving standards, identify gaps, and build tailored roadmaps to improve productivity, reduce risk, and maximise ROI. Our alignment reports feed directly into your governance and planning cycles, giving you clarity and confidence. It’s not just about tech—it’s about making sure your tech keeps up with your business.
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Endpoint Management
Our Endpoint Management solution ensures that your desktop and server environments remain consistent, stable and secure. With automated operating systems and application patching, real time performance monitoring and asset lifecycle management, your IT infrastructure stays protected and efficient. It also enables rapid remote support, proactive issue resolution, and full visibility into device health and usage—helping your team stay productive while reducing IT overhead. The result: A more secure, efficient, and resilient IT environment—freeing your team to focus on what matters most, without worrying about device issues or downtime.
Visibility & Vision
Often with technology services, it can be difficult to maintain a true understanding and oversight of the services you are paying for. This can create challenges when it comes to demonstrating the value of your managed services to the business, ensuring service levels are being met, and that they are being delivered efficiently and cost effectively.
We strive to deliver the ultimate in visibility across our partner engagements. With a daily dashboard, comprehensive reporting, regular vCIO reviews and full visibility of your Ticket environment, you’ll always know exactly what’s happening, where value is being delivered, and how your IT investment is performing.​​​​
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