Question 1

What are managed IT services, and how do they help Wellington businesses?

Accepted Answer

Managed IT services provide ongoing support, monitoring, and security for your entire IT environment, rather than fixing issues only when something breaks. For Wellington businesses, this means fewer disruptions, better cyber protection, and predictable IT costs. Silicon Systems acts as an extension of your team, proactively managing devices, servers, Microsoft 365, and security.

Question 2

Do you provide IT support for small to medium businesses in Wellington?

Accepted Answer

Yes, we specialise in IT support for small to medium organisations across Wellington and the wider region. Our locally based service desk provides fast, friendly support by phone, email, or Microsoft Teams. Most issues are resolved remotely, with onsite support available when needed.

Question 3

What’s included in your managed IT support services?

Accepted Answer

Our managed IT services include service desk support, device and endpoint management, Microsoft 365 management, security monitoring, backups, and regular reporting. We also provide onboarding and offboarding, patching, and proactive maintenance to keep systems secure and stable. Everything is delivered using proven, ISO-aligned processes.

Question 4

How do you keep our business secure from cyber threats?

Accepted Answer

Cybersecurity is built into everything we do, not added on later. We use multiple layers of protection including endpoint security, email security, vulnerability scanning, backups, and security awareness training for users. This helps Wellington organisations reduce risk and improve cyber resilience.

Question 5

Are your IT support and service desk teams based in New Zealand?

Accepted Answer

Yes, our service desk is based in Wellington, with engineers who understand local businesses and can visit onsite if required. Having a local team means better communication, faster escalation, and a more personal support experience. It also ensures your data and support stay within New Zealand.

Question 6

Can you work alongside our internal IT team?

Accepted Answer

Absolutely — we offer co-managed IT services designed to support and strengthen internal IT teams. We can take responsibility for day-to-day support, security, or infrastructure, while your team focuses on business-specific systems and projects. This approach works well for growing Wellington organisations.

Question 7

Do you support Microsoft 365 and cloud environments?

Accepted Answer

Yes, Microsoft 365 is a core part of our managed IT services. We manage licensing, security, backups, user access, and ongoing optimisation to ensure your cloud environment is secure and cost-effective. We also monitor for suspicious activity and configuration changes in real time.

Question 8

What industries do you typically support?

Accepted Answer

We support a wide range of organisations, including professional services, not-for-profits, government agencies, and commercial businesses across Wellington and New Zealand. Many of our clients operate in regulated or security-sensitive environments. Our services are designed to scale as organisations grow or change.

Question 9

How do we get started with managed IT services from Silicon Systems?

Accepted Answer

We start with a structured onboarding process to understand your systems, risks, and business goals. From there, we align your technology to best practice and transition support smoothly, with minimal disruption. Our aim is to deliver clear accountability, improved security, and a better IT experience from day one.

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