Get back on top on your key business.

If the resources of your IT team or administration staff would be better utilized on developing your IT strategies rather than maintaining systems, we can help.  By making the maintenance of your IT infrastructure our problem, you can focus on your key competencies, and growing your business.

With an outsourced services contract with Silicon, you can provide your organisation with guaranteed service levels, and an environment that is managed proactively rather than reactively – typically providing a far greater level of user satisfaction. Whether its hardware maintenance or complete responsibility for your IT function, Silicon can provide a tailored outsourced solution that best fits your business and your budget.  Additionally, by using our expertise and existing support infrastructure, you don’t have to reinvent the wheel to provide great service.

Within an outsourced service contract with Silicon, we can also incorporate equipment leases to reduce your capital expenditure, creating a seamless, all-in-one IT solution.

Silicon’s reputation is built upon providing a level of support to our clients that is without peer – it is one of the fundamental reasons for our success. Our ability to provide premium support is backed up by our technical expertise in all major operating systems and applications. Following are some examples of the different outsourced solutions we can tailor to your business:

Complete Management

Silicon can provide your organisation with a fixed fee support contract where we manage all aspects of your IT function. A key feature of this is preventative maintenance – it is our mutual interest to ensure your network runs smoothly.

Selective Outsourcing

You may wish to offload one area of work from your in-house IT team, or you may not have the technical skills or resource to support an application or platform. Silicon can take ownership of these areas for you, providing appropriately skilled engineers either onsite at an agreed time, or an ‘on-call’ basis as needed.

Outsourced Helpdesk Function

With our in-house helpdesk system, SOLE (Silicon On-Line Environment) we are in a perfect position to manage helpdesk calls for your organisation and record other important details such as warranty and asset information.

Adhoc Support

Adhoc support is charge per incident / call out – you may find a sudden increase in workload, or have a problem that you can’t solve, perhaps you’d simply prefer not to enter into a fixed service contract. Silicon can help you on a per issue basis, anytime, during normal business hours.