Why not use our Helpdesk to its full potential? Silicon’s helpdesk support system is based on SOLE, the Silicon on-line environment and is designed to manage, track and respond to all queries for every PC, Server or notebook we’ve ever sold.  We can tailor SOLE to manage your internal helpdesk calls, and have our engineers field responses to your users queries, so your IT staff don’t have to be bogged down with reactive tasks. You can also use sole to monitor the progress of jobs logged, check their status, place calls on line, and collate data summaries each month such as response times, the number of calls your organisation makes, or a full history of any PC, laptop or server in your environment. And, you don’t pay a cent for the software.

Best of all, theres no Automated answering system, no tedious automated menu system, and no being put on hold. Every one of our helpdesk calls is answered directly by one of our support staff, based right here at our technical facility in Petone.